Thank you to John & Matt for the amazing installation work, preciseness and care you gave during the delivery and installation process. We are so happy with our new Napoleon BBQ, and even happier with our experience.
I could not be happier with the service I received from Classic Fireplace!
I recently purchased my first home and it came with a wood fireplace that I wanted to convert into an airtight. My wife and I looked up various stores in our area and begin going in to see what they had to offer and what the price point would be.
The first three places we walked into started selling us on higher end airtights while barely asking us any questions about the room it would be installed in. It was just a big sales pitch trying to get us to spend as much as possible.
Edward at Classic Fireplace was different. He let us look around the store and asked us to get an idea of what we thought we wanted. When we had a few that we liked, he asked questions to understand the size of the room the fireplace was located in, the layout of our home, where the air intakes are for our HVAC, etc.
He actually talked us into a less expensive airtight because it would better fit the size of our existing fireplace opening, not overheat the room, and provide us with the best bang for our buck! There was no sales pitch with him, just an honest conversation and my wife and I both felt like he truly wanted what would be best for our home and not just what was best for his bottom line.
Now that it's been installed (which was also a painless experience!), we're beyond happy with it! It's perfect and we could not have asked for a better addition to our home!
If you're in the market for a new or updated fireplace, I would definitely suggest talking to Edward! I'm already trying to talk my wife into letting me get a new BBQ from him in the spring!
EDIT: Once again Classic Fireplace & Barbecue has EXCEEDED my expectations! After 1 month of trying to get in touch with Napoleon for a new part with no luck, I resorted to talking to the trusted Sales Rep, Bruce who mentioned he can order the part that I need with no problem. Got it in a more than reasonable time frame and now my barbecue is blazing hot and ready for the summer! What a pleasant experience, so glad I went to CF&B instead of waiting months for Napoleon!
Thanks Bruce for your amazing customer service! Super quick to resolve any issues related to all my barbecue needs.
Bruce was very helpful and knowledgeable in the selection of a fireplace. We picked one that was not immediately in stock but Bruce found another that was better in the Ajax store that we got for the same price. Very happy with the unit. Super customer service.
Five stars from beginning to end. I purchased a Napoleon BBQ from this fine establishment after 10 years of having a Broilmate BBQ. Spencer showed us the model that we ended up purchasing as well as the accessories for it. On the day of delivery, John and Matt were super professional. They took me through each aspect of my new grill and showed me how to operate and maintain it. Part of my gas line needed to be changed, which they not only did, but they even painted over the whole line so it looks new, which was much appreciated. I would definitely recommend this company to do business with if you're looking for a BBQ or a fireplace, which we are. I would definitely do business with this company in the future. Thank you to the whole team at Classic Fireplace and BBQ Store. I will come to see you again for a fireplace when I am ready.
