So far over the years I’ve bought 5 gas fireplaces and 4 BBQs from this company. That pretty well says it all. On another note, I had them remove an old furnace and cap all the gas as well as install several new gas lines. The price, service and attention to detail are excellent. The staff are friendly and helpful like Steve who works at the Queen Street Store. I have recommended them to several of my friends and patients. I give them 5 stars overall. Good people doing good things.
Dr. John Hardy
I’ve visited the Queen St East location 3 Saturdays in a row, first to buy a Napoleon grill and then, to pickup a few different accessories. Each visit exceeded any service expectations - Colleen and Steve are friendly and super knowledgeable. There was never any sales pressure, just good service with a neighbourly vibe that I imagine was commonplace back before big box stores became so dominant. I am recommending this store for anyone looking for fireplaces, grills or even grill accessories.
I recently had the pleasure of working with Classic Fireplace on Queen Street East with Steve, Colleen and Stephen for the installation of a gas fireplace in my home, and I cannot express enough how impressed I am with their outstanding service and customer care. From start to finish, the team at Classic Fireplace went above and beyond to ensure that every aspect of the installation process was smooth, efficient, and tailored to my needs.
From my initial inquiry to the completion of the project, the professionalism exhibited by the team was exemplary. They took the time to thoroughly assess my space, discuss my preferences, and provide expert recommendations to ensure that I received the perfect fireplace for my home. Their attention to detail and commitment to delivering high-quality results was evident every step of the way.
What truly sets this team apart is their mindfulness and dedication to customer satisfaction. Throughout the installation process, they consistently communicated with me, keeping me informed of progress and addressing any questions or concerns I had promptly. Their proactive approach and willingness to go the extra mile to accommodate my needs truly exceeded my expectations.
The team was incredibly friendly, helpful, and approachable. It was evident that they genuinely cared about delivering not only exceptional service but also creating a positive and enjoyable experience for their customers. Their friendly demeanor and willingness to listen made the entire process stress-free and enjoyable.
I highly recommend Classic Fireplace for anyone in need of gas fireplace installation services. If you're looking for the best of the best, look no further. They have earned my trust and gratitude, and I am now on my 2nd fireplace looking to do a 3rd one this fall.
Thank you, Steve, Colleen and Stephen for an exceptional experience!
John K.
I was a walk-in and found this store on Google. I must say Cliff (store manager) and the store staff was super nice and welcoming. Cliff spent a good chunk of his time explaining and educating us on what to look for when purchasing a bbq grill. This type of service and passion for their product you won't see at a Home Depot or any big box store. I bought the Rogue 525 SE SIB grill and the delivery staff assembled and took the time to show us around the BBQ. Super helpful and friendly. I would definitely back for all my BBQ and fireplace needs. These guys are awesome - highly recommend them!
Great company! My stairs are very narrow and very difficult to get the BBQ up them. So Sean and Matt were able to take it apart and reassembled it again for me. Very happy with the service.
The sales rep Bruce was also a great help and was able to find me a great BBQ for a great price.
Thanks again!
We hope you have a merry christmas & a happy new year!
